Reservation

Can I cancel reservation without a cancelation fee?

You can cancel your reservation via your user account or by the reservation form itself up to 24 hours before vehicle pick up free of charge.

What do I do if I lose the credit card that was used to make my reservation?

You can always use a different credit card to get the car. However, if you do not have another credit card, you will not be able to get the car of your choice.

What documents do I need to have to pick-up the selected vehicle?

You must have a valid credit card, ID card and a valid driver's license.

If I cannot pick-up my reserved vehicle personally can someone else do it for me?

Sadly, only the owner of the credit card can sign the contract in his name and pick up the vehicle.

If the vehicle cannot be picked up by others, can the reservation be switched to another person?

The client who receives the vehicle must have his personal documents (driver's license and identity card) as well as a valid credit card.

Can I pick-up the car from places other than your offices?

We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.

Which credit cards do you accept?

We accept all credit cards: Visa, MasterCard.

Note: we do not accept prepaid or electronic cards, travel cards, or Visa Electron or Maestro

When do I pay rental services?

You pay for the car rental online or at the rental desk.

What is an authorization - deposit?

Authorization or deposit is a temporary reservation of funds that guarantees payment of rental services and possible added expenses. The height of the deposit depends on the vehicle category, rental period, and insurance packages.

Can I leave a cash deposit?

No, sadly this is not possible.